ELAVAY Terms of Service

Last Updated: October 11, 2026

Welcome to ELAVAY! These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms and our applicable store policies.

1. General Information

ELAVAY is an online retail store offering anime merchandise, collectible figures, clothing, gaming accessories, and related products.

Our website is powered by Shopify, which provides the e-commerce platform used to operate our store.

2. Products and Availability

We strive to provide accurate product descriptions, images, pricing, and availability information.

Some products are fulfilled by independent suppliers. Product availability may change without notice.

If an item becomes unavailable after an order is placed, we will contact the customer and arrange an appropriate refund or alternative solution.

3. Pricing and Payments

All prices are displayed in United States Dollars (USD).

Applicable taxes and shipping charges are displayed during checkout.

Payments are processed through the payment methods available on our website.

We reserve the right to correct pricing errors. If an error affects an existing order, we will notify the customer and offer the option to accept the corrected price or receive a refund.

4. Shipping and Delivery

ELAVAY currently ships exclusively to eligible addresses within the United States.

Shipping costs, available delivery methods, and estimated delivery times are provided during checkout.

Orders may be fulfilled by different suppliers and may arrive in separate shipments.

Please review our Shipping Policy for additional information.

5. Returns and Refunds

Returns, refunds, and exchanges are handled according to our published Return & Refund Policy and applicable consumer protection laws.

Customers should contact our support team before returning any product.

6. Order Cancellations

Customers may request an order cancellation by contacting ELAVAY Customer Support.

Cancellation requests are subject to the order's processing and fulfillment status.

If an order has already shipped, the applicable return policy will generally apply.

7. Customer Responsibilities

Customers agree to provide accurate billing, shipping, and contact information when placing orders.

Customers must not use our website for unlawful activities, fraudulent transactions, or actions that interfere with our services.

8. Intellectual Property

Website content created and owned by ELAVAY is protected by applicable intellectual property laws.

Third-party brand names, characters, trademarks, logos, and other intellectual property belong to their respective owners.

References to third-party brands do not automatically indicate an official partnership, endorsement, or affiliation.

9. Third-Party Services

ELAVAY uses third-party providers for services including payment processing, order fulfillment, and shipping.

These providers may have additional terms governing their respective services.

10. Limitation of Liability

To the extent permitted by applicable law, ELAVAY is not responsible for losses arising from circumstances outside its reasonable control.

Nothing in these Terms of Service limits consumer rights or remedies that cannot legally be excluded.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and disclosed.

12. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations or applicable legal requirements.

Updated terms will be published on this website. Changes will not retroactively remove rights customers already have under applicable law.

13. Contact Information

For questions about these Terms of Service or your order, please contact:

Business Name: ELAVAY

Email: elavay.support@gmail.com

Website: https://www.elavayshop.com

Country: United States

Thank you for shopping at ELAVAY!