ELAVAY Return & Refund Policy

Last Updated: October 11, 2026

At ELAVAY, customer satisfaction is important to us. We aim to provide a transparent and straightforward return and refund process.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be unused, unworn, and in their original condition, including original packaging, tags, and accessories where applicable. Proof of purchase is required.

How to Request a Return

To initiate a return, please contact us at elavay.support@gmail.com with your order number and reason for requesting a return.

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send products back without contacting us first, as our items may be fulfilled by different suppliers.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs when available.

We will review the issue and work toward an appropriate resolution, such as a replacement or refund.

Return Shipping

Return shipping arrangements depend on the reason for the return.

If your return is approved, we will provide instructions and explain any applicable return shipping charges before you send the item.

For confirmed damaged, defective, or incorrect items, ELAVAY will arrange an appropriate resolution at no additional return shipping cost to the customer.

Non-Returnable Items

Certain items may be ineligible for discretionary returns, including personalized or custom-made products and gift cards.

Any additional product-specific return restrictions will be clearly disclosed where applicable.

These restrictions do not limit any rights customers may have under applicable consumer protection laws.

Exchanges

If you would like a different product, please contact us to discuss the available options.

Depending on product availability, you may need to return the original item and place a new order.

Refunds

Once your return has been received and evaluated by the appropriate fulfillment partner, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method as promptly as possible.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Contact Information

For questions regarding returns, refunds, or damaged products, please contact:

ELAVAY Customer Support

Email: elavay.support@gmail.com

Website: www.elavayshop.com

Thank you for shopping with ELAVAY!